Quality Control refers to the effective management of service deliverables. Our quality resonates with ambience in every vertical we take and our clients work with us as we interact with them on fully involved basis. It is to consistently meet and exceed the expectations of the customer by doing the right things right, first time, and every time.
Following ISO 9000 guidelines, SIS is dedicated to quality and continuous process improvement for both customers and employees. Our responsibility is to ensure that through established standards and measurements, the level of quality at SIS matches or exceeds Client expectations.
We have set up a Quality Assurance (QA) group, which is responsible for improving organizational excellence implementing the best practices for quality control at all levels. This is achieved by continuously educating our staff, innovative process improvements, training, measurements and development of customer and employee satisfaction programs. QA Group ensures that all applications, delivery processes and procedures are assessed and reviewed at appropriate intervals. All this naturally helps improve operational efficiency. We constantly enhance standards, methodologies and tools based on feedback from our staff and customers. Feedback received from the clients is given directly to all operations staff for continuous improvement of their performance.
Director, managers and team leaders, together they establish a working environment that emphasizes the importance of quality work. They define and implement processes, procedures, techniques and methodologies to support consistent high quality and high productivity work. They measure quality performance to recognize quality work, provide feedback, and reward people for quality performance.